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planetmagpie Employment opportunities:
Level iii computer support technician
:: San Jose, Bay Area it consulting and network support Job Opportunities ::
Level III Computer Support Technician
Level: Level III Required
Location: Campbell, CA
Job description
This position is broken up into two separate but equally important parts. The ability to manage and prioritize is mandatory.
Part 1: Customers
The successful candidate will provide support for the hardware, software and networks of Planetmagpie’s customers. Our customers systems will be in multiple locations and networks. The right candidate will resolve issues with superior communication (both written and verbal) remote management software, onsite support and vendor interfacing. This individual will also coordinate purchases and installations of new equipment, upgrade computers to current operating systems and maintain patch levels on customer computers. All while continuing the level of professionalism and open communication our customers have come to expect.
Part 2: Internal
The right candidate will be responsible for maintaining the internal and hosting infrastructures of Planetmagpie, including hardware, networking, operating systems, and application components while continually protecting the security and integrity of the company's assets. This individual will work with the IT manager responsible for all IT related projects, and provide IT support to all functional areas, departments, and users. This position is "hands-on" and requires a person experienced in the day-to-day operations of IT.
Position Requirements
This position requires a strong technical background in the installation and support of Microsoft Windows Server 2K/2K3, Windows XP, Active Directory, Microsoft Exchange Server, Microsoft SQL Server 2000, Microsoft IIS 5/6 and prior Help Desk or end-user support experience. MCSE certification is highly preferred. An Associate's degree in computer science, computer maintenance, network administration or related technical training is preferred. Bachelor's degree in a related field is a definite plus. The ability to setup, use and trouble shoot Mac OSX (x10.2-10.3) is an additional plus. The ability to install, configure, diagnose and resolve hardware, software and network interaction problems is required. Driving will be required, thus a valid driver’s license is mandatory.
To apply
PlanetMagpie is an equal opportunity employer.
Send resume, cover letter and salary requirements to: hr@planetmagpie.com>
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