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unipress: footprints web-based service desk solution

A software developer and marketer for more than 20 years, UniPress® Software develops the FootPrints® line, of award-winning, 100% web-based service desk software tools. Without high costs, programming, or complex administration, the FootPrints products are extremely easy-to-use by design and they help organizations centrally manage their support tracking and communication processes, improve agent workflow, reduce support costs and speed customer problem resolution.

FootPrints gives you flexible, comprehensive capabilities without the burden of required programming, consulting, or dedicated staff to run it. You’ll be running in live production in just days with centrally managed tracking for all incoming customer requests from multiple channels (phone, e-mail, web, live chat, & wireless devices), self-service online, knowledge management, business rule automation, service level management, two-way e-mail management, workflow and change management and powerful, automated metrics and reporting to keep a constant pulse on productivity, trends and performance. Users only need a standard web-browser. FootPrints software can be run on your server or ours. FootPrints supports Microsoft Windows 2003/2000/NT, Unix and Linux, as well as many popular databases and browsers.