Remote Support: Tech Support over VPN
While many of our IT clients are based in the San Francisco Bay Area, Silicon Valley and the East Bay, we also provide support to local and long-distance clients via remote connections. That puts our systems in direct contact with your network and computer systems, enabling us to provide a variety of off-site support functions such as new workstation installation, profile migration, Active Directory Administration, Backup Administration, Disaster Recovery -- almost anything typically handled on-site.
Not only is this a benefit for our clients in remote locations, but also clients near to our headquarters in Campbell, CA. As work-week traffic, immediacy and travel costs provide a mutual burden for our clients and our staff, sometimes it is in the best interest of your business needs to implement a remote VPN connection for our support team to maintain, troubleshoot and resolve issues in your environment remotely.
Bottom line – if you depend on your information systems to propel your business and serve your clients, then remote support is probably a good idea. In short – resolution times are lessened, our team is able to troubleshoot the issue as it occurs and you are back online and running at full speed, with no delay and for less money.
If you are interested in learning more about how we can make remote support work for you, call us at 408-541-5100 or email our sales department at
support@planetmagpie.com today.
