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service and Support contracts (sla) 

PlanetMagpie will provide you with the best support solution depending on your needs. Our technicians troubleshoot network, desktop, website, e-mail issues and more by:

• Phone support
• Remote support
• On-site support
• 24/7 Support

All support can be provided on an hourly base or under a Service Level Agreement.

The following is a list of a few of the services PlanetMagpie’s technicians will provide.

• Equipment maintenance service
• Assistance with software, including
  • Installation
  • Configuration
  • Upgrades
  • Data transfer/conversion
• Telephone system assistance
• Training on hardware, software, networks
• Relocation of equipment/cabling
• System and network management
• Equipment upgrades
• Requirements analyses
• Preventative Maintenance
• Warranty support
• antivirus configuration and or removal
• Installation of security patches

For more information please contact sales@planetmagpie.com